Monday, November 19, 2007

Customer Disservice: a rant

THIS IS A RANT, if you're looking for positivity, go somewhere else.

What the hell happened to customer service? Let me paint you a picture.
Back in football season of 2006, my homeboys and I decided to splurge and get fancy expanded basic cable at our residence. We called up the local cable tyrant, Comcast, and asked the fascist phone service people to schedule a technician to install the whirligig that gives you all the good sports channels.

Being somewhat cheap and indifferent to the crap that's on cable after football season, we downgraded our package to the basic local stations, Discovery Channel, and about 38 Spanish channels. As a normal customer, I thought I was good to go. Little did I know, the battle was just beginning.

We continued to receive dreary Comcast service. It wasn't until about 5 months later that I really got a taste for what I was dealing with. I received a bill for 100 bucks for our basic cable and internet for the (1) month. To say I was concerned would be a tad of an understatement. I got on the horn with the fascists to verbalize my displeasure.

As I explained my query to the troll on the other end of the line, it informed me that they would send a Comcast van stooge out to verify our current cable package. No benefit of the doubt. The customer is not right when you're dealing with a monopoly. I was the one that was suddenly on trial. And I was also moving out of state. This would be very interesting.

About three weeks later, I received a call from Comcast. I had to completely retell the whole story to the customer service troll because the previous three failed to take notes on my unique situation. to make a Long story long, I ended up with a 120 dollar credit coming my way. Or so I thought.

Fast forward to this morning. I get a call from a phone number in New Mexico. It's a collection agency asking me what my preferred method of payment would be on an incorrect prorated charge on a cable package I didn't order. Comcast had some splainin' to do.

Another long distance phone call, retelling of the tale to a new customer troll, 17 minutes of shitty hold music, and Comcast seems to have it right. They claimed they'd call off the credit agency, and mail me my check for 120 bucks. In four to six weeks.

Wasn't that easy? No, that was Comcastic.
Comcast can choke on a 12-inch ________ (insert your favorite derogatory, four-letter noun).

1 comment:

Serious Delerious said...

Yo man I know what you're talking about, for real. Out here the cable company sucks too except here the place is actually named "COX."